Can I change my order?

We apologize for any inconvenience, but we do not accept changes to size, designs or patterns under any circumstances. Please ensure you carefully review the product details before placing your order. However, if you encounter any issues related to product quality or receive the wrong item, please contact our customer support team for assistance at: sleepingcloud.customerservice@gmail.com

What should I do if I receive a defective item?

If you receive a defective item, please contact our customer support team as soon as possible via:

Our team will guide you through the return process.

To proceed with the return, please ensure that:

  • The item is returned in its original condition
  • All tags and packaging are intact
  • The shipping document included in your package is enclosed
  • The return complies with our Return Policy

Please send the item to the return address provided by our customer support team


SLEEPING CLOUD 

99/199 Moo 2, Samet Subdistrict, Mueang District, Chonburi Province 20000

Tel. 087-1504471

After our team receives your returned package, we will inspect the item and process the return. The inspection process usually takes 7-14 business days. Once completed, you will receive an email confirming the receipt of the returned item, and we will ship a non-defective replacement to your original address.

Refund Policy

We apologize for any inconvenience, but we do not offer refunds. Please ensure you carefully review the product details before placing your order. However, if you encounter any issues related to product quality or receive the wrong item, please contact our customer support team for assistance at: sleepingcloud.customerservice@gmail.com